How to Cancel Adobe Creative Cloud

Need to cancel your Adobe Creative Cloud subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Adobe's website or a third-party platform, we'll show you exactly how to cancel.

Note: After canceling, you'll retain access to Adobe Creative Cloud apps and features until the end of your current billing period. Important: Early termination fees may apply if you cancel before the end of your contract term. Cloud storage will be reduced to 5GB after your subscription expires.

Step 1: Sign in to Your Adobe Account

Go to account.adobe.com and sign in with your Adobe ID credentials.

Step 2: Access Plans Section

Click on "Plans" in the account menu, or directly visit account.adobe.com/plans.

Step 3: Find Your Creative Cloud Plan

Locate your "Creative Cloud" subscription in the Plans section. You'll see your current plan details (Individual, All Apps, Single App, etc.) and next billing date.

Step 4: Manage Plan

Click "Manage plan" next to your Creative Cloud subscription. This will open the plan management page.

Step 5: Cancel Your Plan

On the plan management page, click "Cancel your plan" or "Cancel subscription". Adobe will show you information about early termination fees (if applicable) and when your access will end.

Step 6: Review Cancellation Terms

Adobe will display any early termination fees or refund information. Review this carefully. If you want to proceed, click "Continue canceling" or "Confirm cancellation".

Step 7: Confirm Cancellation

Review the final cancellation details. Adobe may offer alternatives or incentives to stay. If you want to proceed, click "Cancel plan" or "Confirm" to finalize. You'll receive a confirmation email.

Troubleshooting

I can't find the Cancel button

• Make sure you're signed in to the correct Adobe account
• Try accessing the plans page directly: account.adobe.com/plans
• If you don't see "Cancel your plan", your subscription may be managed by a third party
• Some enterprise or educational plans may require contacting Adobe Support
• Clear your browser cache and cookies, then try again

I subscribed through a third party

If you subscribed through Apple, Google Play, or another third party, you'll need to cancel through that platform's subscription management system:

• Apple: Settings > [Your Name] > Subscriptions > Adobe Creative Cloud
• Google Play: Google Play Store > Menu > Subscriptions > Adobe Creative Cloud

I see an early termination fee

Adobe may charge an early termination fee if you cancel before the end of your contract term. This fee is typically 50% of the remaining subscription cost. Review the terms carefully before confirming cancellation.

I want to pause instead of cancel

Adobe Creative Cloud doesn't offer a pause option. However, you can cancel and reactivate anytime. Note that early termination fees may apply if you're on an annual plan.

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation date matches the end of your billing period
• Check if you have multiple subscriptions or accounts
• Contact Adobe Support if charges continue after the cancellation date

What happens to my cloud storage?

After your subscription expires, your cloud storage will be reduced to 5GB (free tier). You have 30 days to reduce your storage usage. Files exceeding this limit may become read-only or inaccessible.

What happens to my Adobe apps?

Adobe apps installed on your devices will stop working after your subscription expires. You'll need to uninstall them or they'll display activation errors. Make sure to save all your work before canceling.

Additional Information

• Reactivation: You can reactivate Creative Cloud anytime by visiting account.adobe.com/plans
• Early Termination Fees: May apply if you cancel before the end of your contract term (typically 50% of remaining cost)
• Cloud Storage: Reduced to 5GB free tier after subscription expires - you have 30 days to reduce usage
• Adobe Apps: Will stop working after subscription expires - save your work before canceling
• Third-Party Subscriptions: If you subscribed through Apple or Google Play, you must cancel through that platform

Conclusion

You've successfully canceled your Adobe Creative Cloud subscription! You'll continue to have access to Adobe apps and cloud storage until the end of your current billing period. After that, you'll lose access to Adobe applications and premium features.

Important Reminders:

• Save all your work before your subscription expires
• Reduce cloud storage to 5GB within 30 days after expiration
• Early termination fees may have been charged if applicable
• Adobe apps will stop working after subscription expires

If you need help, Adobe Support is available through the Help Center.