How to Cancel HelloFresh

Need to cancel your HelloFresh subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through HelloFresh's website, we'll show you exactly how to cancel.

Note: After canceling, you'll stop receiving meal kit deliveries. Cancellations must be made by 11:59 PM PST five days before your next scheduled delivery to avoid being charged.

Step 1: Sign in to Your HelloFresh Account

Go to www.hellofresh.com and sign in with your HelloFresh account credentials.

Step 2: Access Account Settings

Click on your name in the top right corner, then select "Account Settings" from the dropdown menu. Alternatively, you can directly visit www.hellofresh.com/account.

Step 3: Navigate to Plan Settings

In the Account Settings page, scroll down to find the "Plan Settings" section. You'll see your current plan details, delivery schedule, and next delivery date.

Step 4: Cancel Plan

Click "Cancel Plan" or "Cancel Subscription". HelloFresh will show you information about when your subscription will end and when your last delivery will be.

Step 5: Confirm Cancellation

Review the cancellation details carefully. HelloFresh may ask for feedback about why you're canceling. If you want to proceed, follow the on-screen instructions to confirm the cancellation. You'll receive a confirmation email once the cancellation is processed.

Troubleshooting

I can't find the Cancel button

• Make sure you're signed in to the correct HelloFresh account
• Try accessing the account settings page directly: www.hellofresh.com/account
• Look for "Plan Settings" section in Account Settings
• Clear your browser cache and cookies, then try again

I subscribed through a third party

If you subscribed through a mobile app or third-party platform, you may need to cancel through that platform's subscription management system.

I want to pause instead of cancel

HelloFresh may offer pause options. Check your account settings or contact customer support to see if pausing deliveries is available for your subscription.

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation was made by 11:59 PM PST five days before your next scheduled delivery
• Make sure you clicked "Cancel Plan" and confirmed
• Contact HelloFresh Support if charges continue after the cancellation date

When will I stop receiving deliveries?

You'll stop receiving deliveries after your cancellation is processed. Make sure to cancel by 11:59 PM PST five days before your next scheduled delivery to avoid being charged.

Can I reactivate my subscription?

Yes, you can reactivate your HelloFresh subscription anytime by visiting your account settings or contacting customer support.

Additional Information

• Reactivation: You can reactivate your HelloFresh subscription anytime by visiting www.hellofresh.com or through Account Settings
• Cancellation Deadline: Cancel by 11:59 PM PST five days before your next scheduled delivery to avoid being charged
• Confirmation Email: You'll receive a confirmation email once the cancellation is processed
• Delivery Schedule: Check your delivery schedule before canceling to ensure you cancel in time

Conclusion

You've successfully canceled your HelloFresh subscription! You'll stop receiving meal kit deliveries after your cancellation is processed, and you won't be charged for future deliveries.

You can reactivate your subscription anytime if you change your mind. If you need help, HelloFresh Support is available through the Help Center.