How to Cancel The Wall Street Journal

Need to cancel your Wall Street Journal subscription? This guide will walk you through the cancellation process step-by-step. You can cancel through WSJ.com or by calling Customer Service.

Note: After canceling, you'll retain access to WSJ.com content until the end of your current billing period. Your account will remain accessible, but premium content will be disabled after your subscription expires.

Step 1: Sign in to Your WSJ Account

Go to customercenter.wsj.com or www.wsj.com and sign in with your Wall Street Journal account credentials.

Step 2: Access My Account

Click on your name or profile icon in the top right corner, then select "My Account" from the dropdown menu.

Step 3: Find Manage Subscriptions

Navigate to "Manage Subscriptions" or "Subscription" in the My Account section.

Step 4: Cancel Subscription

Click "Cancel Subscription" or "Cancel". The Wall Street Journal will show you information about when your access will end.

Step 5: Confirm Cancellation

Review the cancellation details carefully. The Wall Street Journal may show you benefits you'll lose. If you want to proceed, click "Confirm cancellation" or "Cancel Subscription" to finalize. You'll receive a confirmation email.

Phone Version

Step 1: Call WSJ Customer Service

Call 1-800-568-7625 (1-800-JOURNAL) for assistance.

Step 2: Request Cancellation

Tell the representative that you want to cancel your subscription. They will ask for your account information and verify your identity.

Step 3: Confirm Cancellation

The representative will process your cancellation and provide information about when your subscription access will end.

Troubleshooting

I can't find the Cancel button

• Make sure you're signed in to the correct Wall Street Journal account
• Try accessing Customer Center directly: customercenter.wsj.com
• Look for "My Account" > "Manage Subscriptions"
• You can also call Customer Service at 1-800-568-7625 for assistance
• Clear your browser cache and cookies, then try again

I want to pause instead of cancel

The Wall Street Journal doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your account.

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation date matches the end of your billing period
• Make sure you clicked "Cancel Subscription" and confirmed
• Contact WSJ Customer Service at 1-800-568-7625 if charges continue after the cancellation date

What happens to my account?

Your account will remain accessible after cancellation. However, you'll lose access to premium content after your subscription expires.

Additional Information

• Reactivation: You can reactivate The Wall Street Journal subscription anytime by visiting www.wsj.com or through your account
• Account: Your account remains accessible but premium content will be disabled after subscription expires
• Premium Content: You'll lose access to premium articles and features after subscription expires
• Customer Service: Call 1-800-568-7625 for assistance

Conclusion

You've successfully canceled your Wall Street Journal subscription! You'll continue to have access until the end of your current billing period. After that, your premium content access will be disabled.

Your account remains accessible, so you can reactivate anytime. If you need help, WSJ Customer Service is available at 1-800-568-7625.