How to Cancel Zoom
Need to cancel your Zoom subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Zoom's website, we'll show you exactly how to cancel.
Note: After canceling, you'll retain access to Zoom features until the end of your current billing period. Your account and meeting history will remain accessible, but you'll be downgraded to Basic (free) tier with a 40-minute meeting limit after your subscription expires.
Step 1: Sign in to Your Zoom Account
Go to zoom.us and sign in with your Zoom account credentials.
Step 2: Access Account Management
Click on your profile icon in the top right corner, then select "Account Management" or "My Account" from the dropdown menu.
Step 3: Go to Billing
In the Account Management page, click on "Billing" in the left sidebar, or directly visit zoom.us/account/billing.
Step 4: Find Your Subscription
Locate your "Zoom" or "Pro Plan" subscription. You'll see your current plan details and next billing date.
Step 5: Cancel Subscription
Click "Cancel Subscription" or "Cancel Plan". Zoom will show you information about when your Pro access will end and what features you'll lose.
Step 6: Confirm Cancellation
Review the cancellation details carefully. Zoom may show you benefits you'll lose. If you want to proceed, click "Confirm cancellation" or "Cancel Subscription" to finalize. You'll receive a confirmation email.
Troubleshooting
I can't find the Cancel button
- Make sure you're signed in to the correct Zoom account
- Make sure you're the account owner (only owners can cancel subscriptions)
- Try accessing the billing page directly: zoom.us/account/billing
- Look for "Billing" in the Account Management section
- Clear your browser cache and cookies, then try again
I'm not the account owner
Only account owners can cancel subscriptions. If you're not the owner, you'll need to ask the owner to cancel the subscription or transfer ownership to you.
I want to pause instead of cancel
Zoom doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your account or meeting history.
I'm being charged after cancellation
- Check your email for the cancellation confirmation
- Verify the cancellation date matches the end of your billing period
- Make sure you clicked "Cancel Subscription" and confirmed
- Contact Zoom Support if charges continue after the cancellation date
What happens to my cloud recordings?
Cloud recordings may be deleted after your subscription expires. Make sure to download any important recordings before canceling. You can access recordings in the Zoom web portal under "Recordings".
What happens to my meetings?
Your scheduled meetings will remain, but after your subscription expires:
- Meetings will be limited to 40 minutes (free tier limit)
- No cloud recording
- Limited advanced features
- No admin controls
Additional Information
- Reactivation: You can reactivate Zoom anytime by visiting zoom.us/account/billing and upgrading again
- Account: Your account and meeting history remain accessible after cancellation
- Free Tier: After cancellation, you'll be downgraded to Basic tier with 40-minute meeting limit
- Cloud Recordings: May be deleted after subscription expires - download them before canceling
- Ownership: Only account owners can cancel subscriptions
Conclusion
You've successfully canceled your Zoom subscription! You'll continue to have access to Pro features until the end of your current billing period. After that, you'll be downgraded to Basic (free) tier with a 40-minute meeting limit.
Important: Remember to download any important cloud recordings before your subscription expires, as they may be deleted afterward. Your account and meeting history are all saved, so you can reactivate anytime. If you need help, Zoom Support is available through the Help Center.
