How to Cancel PlayStation Plus

Need to cancel your PlayStation Plus subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through PlayStation's website, PS5, or PS4 console, we'll show you exactly how to cancel.

Note: After canceling, you'll retain access to PlayStation Plus features until the end of your current billing period. Your game saves stored in cloud storage will become inaccessible after the subscription expires, so make sure to download important saves to local storage before canceling if needed.

Step 1: Sign in to Your PlayStation Account

Go to www.playstation.com and click "Sign In" in the top right corner. Enter your PlayStation Network (PSN) account credentials.

Step 2: Access Account Management

Click on your profile icon, then select "Account" from the dropdown menu. Alternatively, you can directly visit account.playstation.com.

Step 3: Go to Subscription Management

Navigate to "Subscription" or "Services List" in the account menu. You'll see all your active PlayStation subscriptions.

Step 4: Find PlayStation Plus

Locate "PlayStation Plus" in your active subscriptions list. Click on it to view subscription details including your current plan (Essential, Extra, or Premium) and next billing date.

Step 5: Cancel Subscription

Click "Cancel Subscription" or "Turn Off Auto-Renew". PlayStation will show you information about when your access will end and what features you'll lose.

Step 6: Confirm Cancellation

Review the cancellation details carefully. PlayStation may show you benefits you'll lose. If you want to proceed, click "Confirm Cancellation" or "Turn Off Auto-Renew" to finalize. You'll receive a confirmation email.

PS5 Console Version

Step 1: Open Settings

On your PS5 console, go to the home screen and select "Settings" (gear icon) from the top menu bar.

Step 2: Navigate to Account Management

Go to "Users and Accounts" > "Account" > "Payment and Subscriptions" > "Subscriptions".

Step 3: Select PlayStation Plus

Find and select "PlayStation Plus" from your active subscriptions list.

Step 4: Cancel Subscription

Select "Cancel Subscription" or "Turn Off Auto-Renew" and follow the on-screen prompts to confirm.

Step 5: Confirm Cancellation

Review the information and confirm cancellation. Your subscription will remain active until the end of your current billing period.

PS4 Console Version

Step 1: Open Settings

On your PS4 console, go to the home screen and select "Settings" from the main menu.

Step 2: Navigate to Account Management

Go to "Account Management" > "Account Information" > "PlayStation Subscriptions".

Step 3: Select PlayStation Plus

Find and select "PlayStation Plus" from your subscriptions.

Step 4: Cancel Subscription

Select "Cancel Subscription" or "Turn Off Auto-Renew" and confirm when prompted.

Step 5: Confirm Cancellation

Follow the on-screen instructions to complete the cancellation. Your subscription will remain active until the end of your current billing period.

Troubleshooting

I can't find the Cancel button

• Make sure you're signed in to the correct PlayStation Network account
• Try accessing the account management page directly: account.playstation.com
• If you have multiple PlayStation accounts, ensure you're managing the correct one
• Clear your browser cache and cookies, then try again
• Some promotional subscriptions may require contacting PlayStation Support to cancel

I subscribed through a third party

If you subscribed through a retailer, gift card, or promotional code, you may need to contact PlayStation Support directly. Visit www.playstation.com/support for assistance.

I have cloud storage saves

Important: Game saves stored in PlayStation Plus cloud storage will become inaccessible after your subscription expires. Before canceling, download important saves to your console's local storage:

• On PS5: Settings > Saved Data and Game/App Settings > Saved Data (PS5) > Cloud Storage > Download to Console Storage
• On PS4: Settings > Application Saved Data Management > Saved Data in Online Storage > Download to System Storage

I want to pause instead of cancel

PlayStation Plus doesn't offer a pause option. However, you can cancel and reactivate anytime. Note that cloud storage saves may be deleted if you don't resubscribe within a certain period.

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation date matches the end of your billing period
• Check if you have multiple subscriptions (different tiers or accounts)
• Contact PlayStation Support if charges continue after the cancellation date

I can't access online multiplayer

Online multiplayer requires an active PlayStation Plus subscription. If you've canceled, you'll lose access immediately after your subscription expires, even if you're still within your billing period. Make sure to check your subscription status.

Additional Information

• Reactivation: You can reactivate PlayStation Plus anytime by visiting www.playstation.com/ps-plus or through your console
• Cloud Storage: Game saves in cloud storage become inaccessible after subscription expires - download them before canceling if needed
• Monthly Games: Games claimed through PS Plus monthly games require an active subscription to play
• Purchased Games: Any games you've purchased separately will remain accessible after cancellation
• Tiers: PlayStation Plus has three tiers (Essential, Extra, Premium) - make sure you're canceling the correct tier

Conclusion

You've successfully canceled your PlayStation Plus subscription! You'll continue to have access to online multiplayer, monthly games, and cloud storage until the end of your current billing period. After that, you'll lose access to these features.

Important: Remember to download any important game saves from cloud storage to local storage before your subscription expires, as they will become inaccessible afterward. If you need help, PlayStation Support is available through the support website.