How to Cancel Xbox Game Pass

Need to cancel your Xbox Game Pass subscription? This guide will walk you through the cancellation process step-by-step. Whether you subscribed through Microsoft's website or your Xbox console, we'll show you exactly how to cancel.

Note: After canceling, you'll retain access to Game Pass games until the end of your current billing period. Your game saves, achievements, and purchased games will remain accessible. Only Game Pass subscription games will become unavailable after your subscription expires.

Step 1: Sign in to Your Microsoft Account

Go to account.microsoft.com and sign in with your Microsoft account credentials (the same account you use for Xbox).

Step 2: Access Services & Subscriptions

Click on "Services & subscriptions" from the account menu, or directly visit account.microsoft.com/services.

Step 3: Find Xbox Game Pass

Scroll through your active subscriptions and locate "Xbox Game Pass" or "Xbox Game Pass Ultimate". Click on it to view subscription details.

Step 4: Manage Subscription

Click the "Manage" button next to your Game Pass subscription. This will open the subscription management page.

Step 5: Cancel Subscription

On the subscription management page, click "Cancel subscription" or "Turn off recurring billing". Microsoft will show you information about when your access will end.

Step 6: Confirm Cancellation

Review the cancellation details carefully. Microsoft may offer incentives to stay. If you want to proceed, click "Confirm cancellation" or "Turn off recurring billing" to finalize. You'll receive a confirmation email.

Xbox Console Version

Step 1: Open Settings

On your Xbox console, press the Xbox button on your controller to open the guide menu.

Step 2: Go to Profile & System

Navigate to "Profile & system" > "Settings" > "Account" > "Subscriptions".

Step 3: Select Game Pass

Find and select "Xbox Game Pass" or "Xbox Game Pass Ultimate" from your active subscriptions.

Step 4: Manage Subscription

Select "Manage subscription" and then choose "Cancel subscription" or "Turn off recurring billing".

Step 5: Confirm Cancellation

Follow the on-screen prompts to confirm cancellation. Your subscription will remain active until the end of your current billing period.

Note: Canceling through your Xbox console uses the same Microsoft account system as the web version. Both methods will cancel the same subscription.

Troubleshooting

I can't find the Cancel button

• Make sure you're signed in to the correct Microsoft account
• Try accessing the services page directly: account.microsoft.com/services
• If you have Game Pass Ultimate, make sure you're managing the correct subscription tier
• Clear your browser cache and cookies, then try again

I subscribed through a third party

If you subscribed through a retailer, gift card, or promotional code, you may need to contact Xbox Support directly to cancel. Visit support.xbox.com for assistance.

I have Game Pass Ultimate

Game Pass Ultimate includes Xbox Live Gold. Canceling will affect both services. You'll lose access to online multiplayer and Game Pass games after your subscription expires.

I want to pause instead of cancel

Xbox Game Pass doesn't offer a pause option. However, you can cancel and reactivate anytime without losing your game saves or achievements.

I'm being charged after cancellation

• Check your email for the cancellation confirmation
• Verify the cancellation date matches the end of your billing period
• Check if you have multiple subscriptions (Game Pass, Game Pass Ultimate, or Xbox Live Gold)
• Contact Xbox Support if charges continue after the cancellation date

Additional Information

• Reactivation: You can reactivate Game Pass anytime by visiting account.microsoft.com/services or through your Xbox console
• Game Saves: Your game saves are stored in the cloud and remain accessible even after cancellation
• Purchased Games: Any games you've purchased separately (not through Game Pass) will remain accessible after cancellation
• Achievements: Your Xbox achievements are permanently saved to your profile
• Game Pass Ultimate: Includes Xbox Live Gold, so canceling affects both services

Conclusion

You've successfully canceled your Xbox Game Pass subscription! You'll continue to have access to Game Pass games until the end of your current billing period. After that, you'll lose access to Game Pass games, but any games you've purchased separately will remain playable.

Your game saves, achievements, and Xbox profile are all saved, so you can reactivate anytime without losing progress. If you need help, Xbox Support is available 24/7 through the support website.